Cancellation & Refund Policy

Cancelling an Order

Customers may cancel an order free of charge at any time before the order is dispatched.

Once an order has been dispatched, is out for delivery, or installation has been scheduled, cancellation may no longer be possible. In such cases, please refer to our Returns & Replacements Policy, where applicable.

To request a cancellation, please have your order number ready and contact us through the Contact Us page or the customer support channels provided on the website.

Cancellations by Us

We may cancel an order, for example, due to a stock availability issue, pricing error, a delivery location that we cannot service, or suspected fraudulent activity.

If we cancel an order after payment has been made, the customer will receive a full refund of the amount paid, with no cancellation deduction.

When You Are Eligible for a Refund

• An order or item cancelled before dispatch and already paid for.
• An order cancelled by us after payment.
• A product confirmed as damaged, defective, or not as described and accepted for return under our Returns & Replacements Policy.
• A partially cancelled order — only the cancelled item or items will be refunded while the remaining items continue as active orders.

Damaged or Defective Products

For a confirmed damaged or defective product, replacement will be the preferred resolution.

If a replacement is not available or cannot reasonably be provided, a full refund will be issued, subject to the applicable Returns & Replacements Policy.

No deduction will be made from an eligible refund for a confirmed damaged or defective product.

How Refunds Are Issued

Refunds are processed through our payment partner, Razorpay, to the original payment method used for the order.

Once a refund is approved, we will initiate it promptly from our side. The refund will normally reach the customer within 7–10 working days, subject to the processing time of the customer's bank, card issuer, UPI provider, or other payment provider.

Charges & Deductions

For eligible cancellations and refunds covered by this policy, no deduction will be made by us.

Eligible customers will receive the applicable full refund amount or full replacement as described in this policy.

EMI Orders

For orders paid through EMI, cancellation or refund will be processed with the relevant financing or payment partner where applicable.

Any EMI interest, processing fee, or other charge imposed by the financing/payment partner is subject to that partner's terms.

We will assist the customer in coordinating the refund where required.

Grievances

If you are unhappy with how a cancellation or refund has been handled, you may escalate the matter to our Grievance Officer.

The Grievance Officer's name and contact details will be provided in our Privacy Policy.