Shipping & Delivery Policy

Where We Deliver

We deliver to serviceable PIN codes in Tamil Nadu and to other locations where delivery is available.

You can check whether we deliver to your location using the delivery-location check on the website or at checkout. If your PIN code is not serviceable, the website will inform you before payment.

Delivery Timelines

Orders are generally delivered within 2–5 working days after order confirmation, subject to product availability, serviceable location, and other circumstances that may affect delivery.

Actual delivery timing may vary due to factors outside our control, including weather conditions, transportation delays, public holidays, or other operational circumstances.

Large appliances and installation-eligible products may be scheduled separately for delivery and installation.

Delivery Charges

Free delivery is available for orders above ₹10,000, subject to serviceability and applicable product conditions.

For orders of ₹10,000 or below, delivery charges may apply based on the product. Any applicable delivery charge will be clearly displayed at checkout before payment.

Installation

For products where installation is available, installation will be arranged through the respective brand or its authorised service partner, such as Samsung, Sony, LG, Haier, and other applicable brands.

Installation is free for eligible products, except for air conditioners (ACs). AC installation charges will apply as per the applicable charges of the respective company, brand, or authorised service partner.

Installation may be scheduled separately from delivery and will be subject to the customer's site being ready and meeting the applicable installation requirements.

On Arrival — Please Check

Please inspect the outer packaging carefully before accepting delivery.

If the package is visibly damaged, torn, opened, or appears tampered with, please do not accept the delivery and contact us promptly.

If the package appears intact at the time of delivery but damage is discovered during unboxing, the customer must record a continuous unboxing video from the sealed package through opening and inspection of the product. Claims may be subject to verification based on the unboxing video and other supporting information.

Please keep the invoice, original packaging, accessories, and other materials until the product has been fully checked and the applicable return or warranty period has passed.

Failed Delivery

If the customer is unavailable at the time of delivery, reasonable delivery attempts may be made and the customer may be contacted to arrange another delivery attempt.

If delivery cannot be completed because of an incorrect or incomplete address, the customer may be responsible for any applicable re-delivery charges, or the order may be cancelled.

If a customer refuses delivery for reasons other than visible damage or tampering, the order may be treated as a customer-initiated cancellation or return and will be handled according to the applicable Cancellation & Refund Policy.

A visibly damaged or tampered package is treated separately. Customers should not accept such a delivery.

Tracking Your Order

Questions

For questions about delivery or installation, please contact us through the Contact Us page or the customer support channels provided on the website.